Bruce Cottrill is highly qualified in dispute resolution and has become a pre eminent teacher in conflict management and dispute resolution and a master mediation practitioner.Bruce described himself as the naked elephant in the room which is an image none of us will soon forget. He said the model he uses is enquire, rather than just advocating.
"You need to be alert to the emotions and nuances in the room, observe every little thing and listen to what's really important to people: people won't listen until they feel they have been heard"
A fascinating and insightful presentation.
Bruce is a dispute resolution expert: a practitioner, mediator, teacher
Bruce farmed for 20 years before training as a mediator. He has since become highly qualified in dispute resolution and has become a pre eminent teacher in dispute resolution and a master mediation practitioner.
Bruce explained that mediation is about facilitating consensual decision making: people agreeing on their own solutions to problems such as family and relationship property disputes, where the real issues at play are often emotional ones. He said this was preferable for most people to arbitration which involves a regular person having the powers of a High Court judge.
Bruce described himself as the naked elephant in the room which is an image none of us will soon forget. He said the model he uses is enquire, rather than just advocating.
"You need to be alert to the emotions and nuances in the room, observe every little thing and listen to what's really important to people: people won't listen until they feel they have been heard"
A fascinating and insightful presentation.